0800 009 6756  Email : support@greenplants.co.uk  - Please note : new stock is now arriving Tuesday 18th Aug

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    If you have any questions please call 0800 009 6756 or email info@greenplants.co.uk

    Clip the panels together to cover larger areas

    We recommend that the panels are fixed directly to your wall, there are holes in the panel grid that can be used

    If you have any questions please call 0800 009 6756 or email info@greenplants.co.uk

    If you have any questions please call 0800 009 6756 or email info@greenplants.co.uk

    Frequently asked questions

    General questions

    Most of the artificial plant panels we sell (with the exception of our inherently fire retardant panels) are according to the European standard (EN13501-1:2007+A1:2009) classified as fire behaviour class B,  which means that they have a limited contribution to a fire.

    The test results are as follows:


    SGS test report No AJFS1908008291FF
    Date 24 Sept 2019

    Fire behaviour B
    Smoke production s2
    Flaming droplets d0


    If your risk assessment requires the artificial plant panels to meet a specific fire safety requirement higher than class B you would have to spray them with a fire-retardant treatment spray such as Envirograf 321 Fire Retardant Spray (EV321S Special: Plastic artificial plants / flowers and decorations).

    Yes, the artificial foliage has been subjected to light ageing-UV tests with no visual changes.

    SGS test report No TJIN1501000880MR
    Date 3 Feb 2015


    Test Item: Light Ageing Test-UV Exposure 
    Test Method: ASTM G154-12a Cycle1 & ISO 105-A02:1993/Cor.2:2005


    Test Condition:

    Exposure cycle: ASTM G154-12a cycle 1
    Lamp type: UVA-340
    8h UV at (60±3) °C BPT, 0.89W/(m2•nm)@340nm
    4h condensation at (50±3)  °C BPT
    Exposure duration: 60h


    Sample 1 : No visual change
    Sample 2 : No visual change

    Environmental & sustainability questions

    All of our green wall panels are fully recyclable. Each individual part of a green wall can be removed and recycled in order to be reused in other panels.

    Yes, we provide a return, recycle service where by our customers can return their unwanted or used panels to us and we will recycle the foliage and grids for them.

    All panels comply with the limits set by RoHS directive 2011/65/EU Annex II - restriction of the use of certain hazardous substances in products. No lead, mercury, cadmium, hexavalent chromium, polybrominated biphenyls (PBBs) or polybrominated diphenyl ethers (PBDEs) have been detected in the artificial plant panels.

    Delivery questions

    We charge a flat rate of £12.50 plus VAT (£15.00 inc VAT) unless otherwise stated on the product page.

    All UK orders are delivered by Parcelforce using the Parcelforce Express48 service.

    All our UK orders are delivered using the Parcelforce Express24 or 48 service.

    If the Parcelforce service is running normally your order will be picked up from our warehouse the next working day after the order date. Your order will then usually be delivered to your shipping address the second working day after your order has been picked up.

    For example if you place an order on Friday, the parcels will be picked up on the following Monday and delivered to your shipping address the following Wednesday.

    To keep you informed of your order delivery, you will receive automated emails when your order is fulfilled (booked in with Parcelforce), out for delivery and delivered.

    When your order is ready to be picked up or has just been picked, you will be sent an email with your tracking number and a URL link to the Parcelforce tracking website.

    To keep you informed of your order delivery progress, you will also receive automated emails  when your parcels are out for delivery and delivered.

    You can also track your delivery on our website here

    Yes we do. We recommend that you get in touch with us with your requirements & delivery address so we can calculate the delivery costs. Within the EU courier delivery usually takes at least 5 days from pickup.

    If you are based in the EU and have a EU VAT number you will need to include that information as well, this is so we can issue a VAT exempt invoice using the EU reverse charge mechanism.

    Once our proforma invoice is paid we will despatch the goods.

    Returns

    Our returns policy lasts 28 days. You have 14 days to cancel and 14 days after cancellation to return the goods.

    To return your order, you should send the parcels to our warehouse:

    Unit 34,
    Goyt Mill,
    Upper Hibbert Lane,
    Marple,
    Stockport SK6 7HX UK

    To be eligible for a refund, your item must be unused and in the same condition that you received it.

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days.