Frequently asked questions & help

For most of our artificial green wall panels we have two delivery options to choose from which vary in price and speed to suit your needs.

Standard 2-4 business day 
Your parcel(s) will be delivered using the Parcelforce Express48 service and costs £9 inc VAT per parcel.

Express 1-2 business day
Your parcel(s) will be delivered using the Parcelforce Express24 service and costs £15.00 inc VAT per parcel.

The exceptions to this are the oversized parcels such as the artificial green wall panels that have a 1m x 1m solid metal grid. These parcels are sent using the Parcelforce 48 Large service. The cost is calculated at checkout.

We have two delivery options to choose from which vary in price and speed to suit your needs.

Standard 2-4 business day
Your parcel will be delivered using the Parcelforce Express48 service, in 2-4 working days (This is not guaranteed however).

Express 1-2 business day
Your parcel will be delivered using the Parcelforce Express24 service in 1-2 working days (This is not guaranteed however). If you order before 12:30 your order will be despatched the same day from our warehouse.

To keep you informed of your order delivery, you will receive automated emails when your order is fulfilled (booked in with Parcelforce), out for delivery and delivered.

You can also track your order here

The easiest thing to do is to contact Parcelforce to rearrange the delivery. Their customer services number is 0344 800 4466. You can also rearrange redelivery online at https://www.parcelforce.com/redelivery#/

You will need your tracking number and delivery post code handy.

Your order may be returned back to us if Parcelforce have 3 failed delivery attempts.

If you see a delivery exception on your Parcelforce tracking details, please contact either Parcelforce or ourselves as soon as possible to resolve the issue. The Parcelforce customer services number is 0344 800 4466.

Yes we do. We recommend that you get in touch with us with your requirements & delivery address so we can calculate the delivery costs.

Within the EU courier delivery usually takes at least 5 working days from pickup.

Once our proforma invoice is paid we will despatch the goods.

Thanks to Brexit from January 1st 2021 goods now passing from the UK to the EU (and vice versa) will be treated as imports and exports.

Our returns policy lasts 28 days. You have 14 days to cancel and 14 days after cancellation to return the goods. There is more info here

To return your order, you should send the parcels to our warehouse:

Unit 8-9, Greenfield Farm Industrial Estate,Greenfield Road,Congleton, CW12 4TR

To be eligible for a refund, your item must be unused and in the same condition that you received it.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days.

You should have received an order confirmation email after the your order was placed and your payment was processed. There is a 'download invoice' link after the 'payment info' details on the confirmation email.

If you need another copy, please start a chat or email us at support@greenplants.co.uk and we will send you a copy ASAP

Yes we do. If you need a bit of help deciding which artificial green wall panel to purchase then please get in touch with us.

Yes, the artificial foliage has been subjected to light ageing-UV tests with no visual changes.

Most of the plastic artificial plant panels we sell are not inherently flame retardant. Most panels are fire rated as class C according to the European standard (EN13501-1:2007+A1:2009). This means that they have a limited contribution and spread to a fire.

If your risk assessment requires that the green wall panels must be flame retardant we recommend hand spraying them with a flame retardant treatment spray such as Envirograf 321 Flame Retardant Spray (EV321S Special: Plastic artificial plants / flowers and decorations).

We do have some inherently flame retardant panels available which are fire rated as class B according to the European standard (EN13501-1:2007+A1:2009). If the panel is inherently flame retardant it will be mentioned in the product description and will not need spraying with a flame retardant treatment spray.

Please get in touch with us if you need to know the exact fire rating of the green wall panel you are interested in or any information about any of our other products.

Yes our green wall panels have a 3 year UV warranty.

All panels comply with the limits set by RoHS directive 2011/65/EU Annex II - restriction of the use of certain hazardous substances in products. No lead, mercury, cadmium, hexavalent chromium, polybrominated biphenyls (PBBs) or polybrominated diphenyl ethers (PBDEs) have been detected in the artificial plant panels.

All of our green wall panels are fully recyclable. Each individual part of a green wall can be removed and recycled in order to be reused in other panels.